Hydra customer care
How can we help?
Find a quick answer below, or open a private support ticket when you need a hand.
Need a hand?
Start with a quick answer.
Our most common Hydra questions are answered below. If your situation is more specific, send us the details and the support team will take it from there.
Need help? Submit a ticketBefore you send a request
Frequently asked questions
What systems does Hydra support?
Hydra currently integrates with multiple WordPress ticketing systems through Hydra Bridge, including Tickera, Tickera + Bridge for WooCommerce, The Events Calendar and Eventin. More integrations are on the way.
Does Hydra Check-in app require internet connection?
No.
Hydra is built to continue working even when internet connection disappears. Attendee databases can be downloaded locally to devices before the event and synchronized later when connection becomes available again.
Because events rarely fail at convenient moments.
Can multiple devices check attendees in at the same time?
Yes.
Hydra supports multi-device check-in workflows including optional local network synchronization through Hydra.PULSE network. This allows one device to be declared as the master device while other devices on the same local network connect to it and synchronize check-in data between themselves.
How many devices can I run Hydra Check-in at the same time?
That depends on your license plan.
Starter license supports up to 5 concurrent devices.
Enthusiast license supports up to 10 concurrent devices.
Big League license supports unlimited devices.
Because some events need two scanners. Some need twenty. And some apparently require an entire small civilization.
Does Hydra work offline on all platforms?
Yes.
Offline functionality is one of Hydra’s core principles across desktop and mobile platforms.
No compromises.
Is Hydra a ticket selling platform?
No.
Hydra focuses exclusively on check-in and attendee flow. Ticket sales continue through your preferred ticketing platform.
What platforms are supported?
Windows, macOS, Android and iOS.
Linux too. With extra coffee involved.
Does Hydra store attendee data on Hydra servers?
Hydra itself does not act as a ticketing platform and does not have access to or store attendee databases on any of its own servers.
Hydra Bridge communicates directly with your own website infrastructure and forwards that information directly to the apps when you log in with your website URL and GATE key you have created.
Can I test Hydra Check-in before purchasing?
Absolutely.
You can find all you need for testing here.
Still need help?
Submit a support ticket